Frequently Asked Questions

Can I buy tickets at the show?

Yes, you can! The onsite box office is open 60-minutes prior to show time. We do however, recommend purchasing your tickets online to save time!

What age is considered a child?

All children aged 3 to 13 require a child’s tickets for entry to the shows. There is no charge for infants up to 24 months.

What do I do if I can't print my tickets?

You will receive an email with a single barcode – this is your ticket. If you are unable to print the email, you may present it on your mobile device.

What happens if it is raining?

We perform our shows indoors and are unaffected by weather.

How do I make special seating arrangements for disabled persons?

Identify yourself to our box office or front-of-house personnel and they will happily assist you to an appropriate seating area. If you will need special seating, please come early if possible (30-minutes prior to showtime).

How do I redeem a 'Free Kids Ticket?'

  • Free kid’s tickets are valid for children aged 12 and under. 
  • Children 2 and under are free and need no tickets.
  • To use this offer, you MUST have the physical Free Kids Ticket in-hand to redeem at the Main Entrance.
  • Each Free Kids Ticket allows Free admittance for one childld with one paid adult. If you have 2 Children, you must have 2 Free Kids Tickets and 2 Paid Adults. 

Do you accept credit cards at your shows?

Yes, we do.

Why are their fees/surcharges?

Surcharges are the fees our online ticketing provider adds to cover the cost of things like web hosting, security, phone support and other items vital to processing payments through our website. A portion of those fees goes directly to a Credit Card Processing company.

Customers have questions, you have answers. Display the most frequently asked questions, so everybody benefits.